General Information
Customers have the possibility of placing all their orders through the website: monvins.cat.
Each customer declares to have full capacity to use credit cards and that they have sufficient funds to cover all the costs derived from the purchase of products through Monvins Seleccions Gastronomiques, SL.
By clicking on the “Pay” button during the purchase process, the customer fully and unreservedly accepts all these general terms and conditions of sale.
The data recorded by Monvins Seleccions Gastronomiques, SL constitute proof of the transactions carried out between the company and the members of its Private Community. The company will confirm each order by sending an email.
The prices of the products include all taxes, but do not include transport costs. Monvins Seleccions Gastronomiques, SL reserves the right to modify its prices at any time; However, the products will be invoiced according to the rates in force at the time of registration of the order (subject to the availability of the product), except for obvious typographical errors.
The products will remain the property of the supplier until full payment of the price has been made.
Monvins Seleccions Gastronomiques, SL reserves the right to refuse an order from any customer with whom it has a pending dispute.
Availability
Monvins Seleccions Gastronomiques, SL will do everything possible to meet the demand for products of all its customers.
In the event of lack of availability after placing the order, the customer will be informed by email and may choose to modify or cancel the order.
The repayment times to the customer’s bank account will depend on the type of card and the conditions of each bank, as detailed in the “Delivery” section.
Payment
Payment by card
Payment is made by bank card (Visa and MasterCard). The amount will be debited from the customer’s account within a maximum period of 4 days from the date of the order and will be considered effective after confirmation by the bank payment centres.
If the POS terminal (Point of Sale Terminal) informs you of the card refusal, the order will be automatically cancelled and the customer will be informed online of this cancellation.
Bank transfer
At no additional cost to the customer.
Returns will be charged to the account indicated by the customer.
To make the payment of an invoice, it is necessary to include:
Invoice number.
Name of the person making the payment.
Payment directed to Monvins Seleccions Gastronomiques, SL to the account provided by the company.
Send the receipt to the email info@laude.wine with the subject: “Proof of payment”.
Safety
Monvins Seleccions Gastronomiques, SL uses a secure credit card payment system.
The bank details are encrypted and transmitted securely to the bank’s servers, verifying with the issuing bank to prevent possible fraud.
The 128-bit SSL (Secure Socket Layer) technology ensures that no third party can access the bank details entered by the customer. Only the bank has access to this information.
Delivery
Monvins Seleccions Gastronomiques, SL will deliver the products through the courier company MAILBOXES, to the address indicated by the customer.
Shipping costs are the responsibility of the buyer.
The order will be available at Monvins Seleccions Gastronomiques, SL once payment has been confirmed and can be viewed through the link “My order”, including shipping costs and VAT.
The customer must indicate the place of delivery (address, office or centre) and the delivery time ranges from 24 to 72 working hours.
Each delivery is considered to have been made when the carrier makes the product available to the customer. The recipient must check the order and report any incident to Monvins Seleccions Gastronomiques, SL.
Returns
Products can be returned within 7 days of receipt, according to the Spanish Retail Trade Law.
The customer must communicate the intention to return by email.
The return costs are borne by the customer.
The refund will be made within 7 days from the receipt of the goods by Monvins Seleccions Gastronomiques, SL.
Return will not be accepted if the products show signs of use or are damaged.
The products must be returned properly protected, in their original packaging, with all accessories and instructions.
Returns without identification (without order number, name or address) will not be accepted.
Monvins Seleccions Gastronomiques, SL will verify the condition of the product before refunding the amount paid, discounting shipping costs. The customer will receive an email with the amount of the refund.
Guarantee
Guarantees and after-sales services are governed by Royal Legislative Decree 1/2007, of 16 November.
The seller must deliver products in accordance with the contract and answer for any lack of conformity. The consumer has the right to:
Repair of the product.
Substitution.
Price reduction.
Termination of the contract.
Liability, Litigation and Applicable Law
Monvins Seleccions Gastronomiques, SL will not be responsible for breaches derived from:
Out of stock or lack of availability.
Force majeure, transport and communications disruptions or strikes.
Floods or fires.
In the event of a dispute, the customer must first seek an amicable solution with Monvins Seleccions Gastronomiques, SL.
The courts of Tarragona have exclusive jurisdiction. The conditions will be interpreted according to Spanish legislation and in Catalan.
Modification of the General Conditions of Sale
Monvins Seleccions Gastronomiques, SL reserves the right to modify these conditions without prior notice, and may change, delete or add content and services.
Users must accept the changes every time they make a purchase.
Members who are not satisfied with the modifications must stop using the services from the date of entry into force of the new version.
Any illegal or unenforceable clause will be considered null and void according to the Spanish Civil Code, applying what the parties agree.
Company details
Name: Monvins Seleccions Gastronomiques, SL
NIF: B55696975
Address: Calle Gandhi, 7 – Piso 2 A, La Selva Del Camp, 43470, Tarragona
Email: info@laude.wine
